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Frequently Asked Questions

  • Making an Appointment
    Making an Appointment
    To schedule an appointment for your perfect treatment, please contact our AWAY ® Spa reservations team at awayspa.wbudapest@whotels.com who will be able to guide you to the right choice or book directly online. To ensure your preferred time and service is available we recommend you to book in advance. All AWAY ® Spa treatments will need to be guaranteed with a credit card.
  • Arrival Time
    <div>Arrival Time</div>
    Please allow sufficient time before your treatment to complete an AWAY ® Spa consultation form and/or Health Questionnaire. We recommend you arrive up to 1 hour in advance of your treatment so that you can change, relax and enjoy WET® area. Please be advised that late arrivals will result in a reduction of treatment time. AWAY ® Spa will provide luxurious towels, robes and slippers and any amenities required for use during your spa visit.
  • FIT®
    <div>FIT®</div>
    FIT® is equipped with the Technogym cardiovascular and strength machines and free weights area. It is available 24/7 for the hotel guests or 8am-8pm for AWAY Spa guests.
  • Wet® Area & Access
    <div>Wet® Area & Access</div>
    Please know that if you are a guest staying in the hotel, the duration of the access to the Wet® Area is a maximum of 2 hours and please reserve this prior to you visit to the AWAY ® Spa.
  • Children’s Policy
    Children’s Policy
    Access to AWAY® Spa, including the changing facilities, WET area and FIT® are restricted to over 14’s only.

    Children below 14 years old are not permitted to use the Wet® Area, Sauna and Steam Room.
    Kid's hours: Children aged 14 and under are invited to splash into the WET area every day between 8AM and 11AM.

    Minors (of any age) cannot receive body treatments or massages.
  • Pool Dimensions
    Pool Dimensions<br>
    WET Area – Away Spa: Length 6.1m width 6.1m depth 1m
  • Cancellation Policy
    <div>Cancellation Policy</div>
    A 100% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.
  • AWAY® Spa Environment
    <div>AWAY® Spa Environment</div>
    Our AWAY® Spa environment is one of relaxation and escape. Please respect all AWAY® Spa guests’ right to privacy and serenity. In light of this, AWAY® Spa is a pager, camera and smoke-free zone.
  • Gift Vouchers
    <div>Gift Vouchers</div>
    An ideal gift for someone special. Please check out our gift voucher website or contact AWAY Spa reservations team at awayspa.wbudapest@whotels.com for details.
  • Wheelchair Accessibility
    <div>Wheelchair Accessibility</div>
    Unfortunately our Spa is not wheelchair accessible.
  • Day Pass
    Day Pass<br>
    Day Pass is available at AWAY Spa Budapest, it is 17,000 HUF per day and gives you access to the WET Area, spa facilities e.g. Sauna and Steam Room and FIT. Contact AWAY Spa reservations team at awayspa.wbudapest@whotels.com for details.
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: +36 1 253 3102

Hours

  • Monday - Sunday: 8AM - 8PM
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  • Children aged 14 and under are invited to splash into the WET area every day between 8AM and 11AM.
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